![]() You now just have to convince your family members to get the app installed…You can get the TeamViewer QuickSupport app from the Google Play Store, alongside the TeamViewer Universal Add-on. Hopefully, this will make providing tech support a bit easier. Any device running Android 7.0 should now be able to install the Universal Add-on, therefore allowing you to control the entire UI without needing the device in hand. Some Android smartphones would allow you to do screen-sharing with the TeamViewer QuickSupport app, which was fine but not quite as intuitive if you needed to provide advice or resolve an issue. You’ll also need a supported device from one of the following manufacturers to get started: DOWNLOAD QUICKSUPPORT Permanently access and support unattended Android mobile or commercial-grade devices, such as point of sale devices, kiosks, or digital signage. With COVID-19 making contact that bit more precarious, TeamViewer QuickSupport has potentially got a whole lot more useful. Get remote support for your Android or iOS mobile device from any desktop computer, smartphone, or tablet with TeamViewer installed. It also might be useful for businesses with an IT department that needs to provide remote support to employees and in-the-field staff. Now, this might be ideal if you have elderly relatives that might not be confident using their smartphone and regularly get stuck in menus or applications. Once you have it, you will have to enable the service so that you can provide the remote support person with full controls of your device. Very cool.The Universal Add-on is actually an extra downloadable option within the TeamViewer QuickSupport app for Android. Now you can remote Control the Android device out from your TeamViewer Software. Just double click the invitation you recieved and from there you’re able to remote control the users device.īe aware that the user will need to accept and confirm the session again. TeamViewer Desktop creates a new category for you called “Intune” with all your remote control requests out from Intune. The request is displayed in the notifications area of the Company Portal App. The user will have to go to the Company Portal and accept the request. This will initiate a new session to your Android Device. Go to the Intune Portal, select the device you like to remote control, go to Overview and there on the upper right hand you will find the three-dot option “…More”. After that, sign-in to the application with the user account you created earlier in the post: ![]() On your Windows 10 Desktop machine download and install (or just run) the latest version of TeamViewer. How can you now initiate a remote session? This can be done by creating an app in the portal an assign it to the devices. ![]() “Īfter that, It would probably make sense to deploy the Andoird TeamVewer Quick Support app to all Android Devices from your Company. If you don’t yet have a TeamViewer account you will need to create one. Create TeamViewer sessions by first associating Intune with your TeamViewer account and then authorizing it to work with Intune. “The TeamViewer service allows users of Intune-managed Android devices to get remote assistance from their IT administrator. Make sure that the Connection Status in the portal is set to “Active”. Go through the sign-in page from TeamViewer and authorize Intune. ![]() So I logged in to the Azure Portal, went to “Intune” and under Devices I found the Option “Setup” TeamViewer Connector.īefore you can use TeamViewer to remote control your devices, you have to create an account or use an existing one to authorize Intune with TeamViewer. Of course, I helped her, but using remote control on the phone would be much cooler :-). She tried to configure her Office365 account and was not able to do so. The initial reason was, that my sister was calling me yesterday to help her out with her new Huawei Android phone. Today I played around with my Android device and Intune using the remote control option in Intune. ![]()
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